SpellOwl

Support

The quick answers first. If yours is not here, email us: a real person reads every message.

The scan didn't work

Lay the list flat in good light and photograph one page at a time, straight on. If the photo still won't read, you can always type the words in by hand: the practice is exactly the same.

A word was read wrong

Every scan ends on a review screen where you check the words before your child sees them. Tap any word to fix it, remove it, or add one the scan missed. Nothing reaches your child until you approve the list.

How do I cancel my subscription?

If you subscribed through the App Store: open Settings on your iPhone, tap your name, then Subscriptions, then SpellOwl, and tap Cancel. If you subscribed through Google Play: open the Play Store app, tap your profile picture, then Payments and subscriptions, then Subscriptions, then SpellOwl, and tap Cancel subscription. If you subscribed on the website, cancel from your parent account. Either way, you keep access until the end of the period you paid for.

How do I delete my account?

From your parent settings, choose Delete my account. If your subscription has ended, the same choice is on the screen that opens the app. This permanently deletes your account, all child profiles, all lists and all practice history, including in our analytics. It cannot be undone. Purchase records are kept by Apple, Google or Stripe and by our subscription provider, for billing and tax purposes. No longer have the app? See https://www.spellowl.com/delete-account. Deleting the account does not cancel a store subscription: cancel it in the App Store or Google Play.